Cancellation & Refund Policy
Last updated: September 2026 • Web Sync Zone
1. Purpose & Core Transparency
Web Sync Zone values ethical business partnerships, professional transparency, and fair trade practices. Because our primary deliverables consist of customized digital engineering, intellectual property creation, and dedicated developer allocation, this Cancellation & Refund Policy outlines the exact procedures, conditions, and timelines governing project cancellations and refunds.
2. Project Cancellation Guidelines
Clients may submit a written cancellation request subject to the following project lifecycle conditions:
- Prior to Project Kickoff: If a cancellation notice is submitted in writing within 48 hours of initial payment and before any technical architectural work, UI wireframing, or engineering sprints have commenced, the Client is eligible for a full refund minus a 5% administrative and payment gateway processing surcharge.
- During Milestone Development: If a project is cancelled while in active development, fees corresponding to completed milestones, approved mockups, and expended engineering hours are non-refundable. Any unexpended balance from the advance payment will be reconciled, and the surplus returned to the Client.
- Post-Delivery & Acceptance: Once final deliverables (source code, administrative credentials, or production deployment) have been accepted by the Client or deployed to live production domains, payments made are fully non-refundable.
3. Grounds for Approved Refunds
A refund may be considered and approved under the following verified conditions:
- Accidental Duplicate Payment: If a technical error or network timeout causes a duplicate deduction for the same invoice, the duplicate transaction will be refunded in full immediately upon verification.
- Critical Non-Delivery: In the highly unlikely event that Web Sync Zone fails to initiate or deliver core project milestones within the contractually agreed delivery window without justifiable technical cause, force majeure, or client dependency delays.
4. Exact Refund Processing Timeline (5 to 7 Business Days)
In accordance with payment banking standards and Razorpay merchant guidelines:
Guaranteed Refund Turnaround: 5 to 7 Business Days
Once a refund claim is reviewed and officially approved by our accounts department, the refund is initiated through our payment gateway partner (Razorpay) directly to the original payment method (credit card, debit card, UPI ID, or originating bank account). The funds typically reflect in the client's bank account within 5 to 7 business days, depending on the issuing bank's clearing cycle.
5. How to Submit a Refund Claim
To request a cancellation or refund, please submit an official request from your registered commercial email address to:
- Email: info@websynczone.in
- Subject Line: Refund Request - [Invoice / Project ID]
- Mandatory Details: Client Name, Invoiced Project Name, Transaction Reference ID, Payment Date, and Detailed Reason for Request.
Our accounts team will acknowledge your request within 24 business hours and furnish an official decision within 3 business days.